10:00 AM - 11:00 AM
Las Vegas Convention Center, North 254
Format: Building Knowledge Session
Level of Content: Intermediate
Track: Business Management & Operations
Continuing Education: NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)
Appropriate for: Single Family - All
Martin Freedland, Berke Consulting, Atlanta, GA
Beverly Koehn, CAPS, CGA, CGB, CMP, CSP, GMB, MIRM, Beverly Koehn & Associates Inc., San Antonio, TX
What It’s About:
Hiring, training and retaining the best teams possible will prove to be your greatest challenge in 2015. Housing's rebound should generate some 700,000 jobs - the highest surge in over a decade. Will you be ready? Learn how to recruit and measure talent, personality and intelligence while weaving these into an exceptional customer experience.
What You'll Learn:
Learn to how to hire the best by predicting performance before you hire.
Learn how to replicate your top performers by identifying target characteristics and then replicating them.
Learn how to develop your employees by training consistently toward target goals.
Learn how to integrate customer care into each and every phase of the buying experience.