Feature Selections & Change Orders: From Negative to Positive Once & for All [Encore]

Wednesday, January 20 | 3:00 - 4:00 PM
Location: North 260

Format: Building Knowledge Session 
Level of Content: Advanced 

Appropriate for: Remodelers, Single Family - Custom

Track(s): Custom Building & Remodeling

Speaker(s): Tim Faller, Field Training Services/Falcon Remodeling, Westerly, RI

What It’s About:
Builders small and large struggle to manage customer selections and the inevitable change orders that accompany nearly every new home construction project. Even with new technologies, these challenges seem to remain constant - negatively affecting your project's schedule and profitability. In this advanced session, you'll learn how to create systems, procedures and policies that not only make the process better, but also help you increase customer satisfaction and your bottom line. Along the way, see how technology and good-old common sense can finally turn these challenges into a net positive factor for your business. THIS IS A REPEAT OF THE SESSION OFFERED ON WEDNESDAY, JANUARY 20, FROM 1:00-2:00 PM.

What You'll Learn:
Create simpler processes and policies to manage feature selections and change orders.
Learn how to save money and increase profits by appropriately navigating these two difficult topics.
Discover how a better feature selection and change order process can lead to improved customer satisfaction.
Explore technologies that can support your efforts.

Continuing Education: NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)