Laughing Your Way to the Bank: Credit & Collections Tips to Improve Your Cash Flow & Limit Your Loss

Tuesday, January 19 | 1:00 - 2:00 PM
Location: North 254

Format: Building Knowledge Session 
Level of Content: Intermediate 

Appropriate for: Commercial Builders, Subcontractors & Specialty Trade Contractors, Single Family - All

Track(s): Business Management & Operations

Speaker(s): Thea Dudley, Guardian Building Products, Greer, SC

What It’s About:
This session takes a humorous, no-holds-barred look at an often frustrating topic - credit and collections. Led by a credit manager who's been given every "the check's in the mail" excuse out there, you'll hear real-life examples of credit/collections issues and leave with relevant, effective tips and techniques for cutting through the noise and getting to the collection of your money. Packed with tools to help increase your cash flow immediately, this is one entertaining session you won't want (and can't afford) to miss.

What You'll Learn:
Learn how to better qualify your customers. 
Learn techniques for cutting through "the bull" and collect your money quickly and effectively using a variety of tools. 
Improve your listening and communication skills to enhance your ability to negotiate your way to payment while keeping the customer. 
Understand the steps in the collection process and how to take them.

Continuing Education: NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)