Leaders Who Coach Win

Thursday, January 21 | 10:00 - 11:00 AM
Location: North 264

Format: Building Knowledge Session 
Level of Content: Advanced 

Appropriate for: Subcontractors & Specialty Trade Contractors, Single Family - All

Track(s): Business Management & Operations

Speaker(s): Mike Moore, Moore Leadership & Peak Performance, San Diego, CA

What It’s About:
During the downturn, it was all you could do to keep up with and perhaps stay ahead of the competition. What likely suffered as a result? Your focus on employees and customers. In this advanced leadership session, you'll learn how the "New American Dream" is affecting these two groups, and what you, as a leader, can do to become the employer and home builder of first-choice for both. Discover the traits, tactics and strategies used by great coaches to set standards and instill a winning culture, and how coaching will help you in dealing with all three working generations. You will also learn how to attract and retain top talent to make you a customer-first company that can thrive in today's ever changing working and economic climate.

What You'll Learn:
Acquire the skills to be a leader who sets standards, coaches people and instills a performance culture that produces, attracts and retains top talent.
Learn how leaders who coach create customer-first companies that deliver a world-class employee and customer experience.
Understand the differences and similarities about the people you serve – Millennials, GenXers and Baby Boomers – so you can keep them engaged and motivated.
Identify outdated mindsets that will hinder people's enthusiasm, performance and productivity, and learn how to reset and manage them to generate constant improvement.

Continuing Education: NAHB - 1.00 CE hour(s), NKBA - 0.1 CEU(s)